Question 1

How far in advance should I book a project?

Accepted Answer

The earlier, the better. If you want to get on the schedule for a specific season, reach out the season before, call in winter for summer work, or vice versa.

Question 2

What should I have ready for my first consultation?

Accepted Answer

Any information that helps us price the job accurately, blueprints, material selections, and any zoning relief documentation if your project needs it.

Question 3

How do I request a quote?

Accepted Answer

Call, text, or email us, we'll set up a free estimate from there.

Question 4

What areas do you serve?

Accepted Answer

We serve homeowners throughout Rhode Island and Southeastern Massachusetts.

Question 5

What payment methods do you accept?

Accepted Answer

Bank check or cash, and all major credit and debit cards (a 3% fee applies to card payments). We don't currently offer financing.

Question 6

Do you offer any discounts?

Accepted Answer

Yes, new clients save 10% on their first project with us.

Question 7

What's required before work begins?

Accepted Answer

A signed contract, a deposit, and any necessary permits, all handled before we start.

Question 8

What happens if something unexpected comes up mid-project?

Accepted Answer

Unexpected issues (like hidden rot or outdated wiring) are addressed under a clause in the contract and priced based on the specific situation once we see it.

Question 9

What's your policy on delays or change orders?

Accepted Answer

Change orders require a signature and are started as soon as possible, never delayed. Delays caused by material availability or lead times are outside our control, though in some cases materials can be changed or substituted to keep things moving.

Question 10

What if I need to cancel a project?

Accepted Answer

Cancellations must happen within the first 3 days of signing. Any materials and labor already completed at that point must be paid in full.

Question 11

What's the difference between a renovation and new construction?

Accepted Answer

A renovation is an alteration to your existing home's layout. New construction refers to a brand-new home or an addition.

Question 12

Do you handle permits?

Accepted Answer

Yes, for construction projects we pull permits ourselves. If your project requires a Zoning Board hearing, we can attend alongside you for an additional fee.

Question 13

Are you licensed and insured?

Accepted Answer

Yes, Jacob Apple Construction LLC is registered in Rhode Island (GC-44418) and Massachusetts (CSL 123010, HIC 219208), and fully insured with $2M in liability coverage plus workers' compensation.

Question 14

Do you offer a warranty?

Accepted Answer

Every project comes with a 5-year craftsmanship warranty from the date of completion.

Question 15

Who actually does the work?

Accepted Answer

Our in-house crew, three carpenters and two laborers, with the owner on-site daily, supported by trusted subcontractors when a project calls for it.

FREQUENTLY ASKED QUESTIONS